Return Policy

Effective date: August 6, 2026

We want you to be happy with your Livepuro purchase. If something isn't right, here's how returns work.

Right of Withdrawal

You have the right to cancel your order within 14 days of receiving your product, without giving any reason. This is in line with our Terms and Conditions, which take precedence in case of any discrepancy.

The 14-day period starts the day after you (or someone you designated) receives the product.

How to Start a Return

  1. Email us at info.livepuro@gmail.com within 14 days of receiving your order, including your order number and the reason for the return (optional, but helpful for us to improve).
  2. We will confirm your return request and provide instructions on where to send the product.
  3. Ship the product back in its original condition, with original packaging where possible.

Condition of Returned Items

To be eligible for a return:

  • The product must be unused and in the same condition that you received it.
  • It must be in the original packaging, where applicable.
  • Sealed products that are not suitable for return for health or hygiene reasons cannot be returned once the seal is broken, in line with our Terms and Conditions.

Return Shipping Costs

The direct cost of returning the product is borne by the customer, unless stated otherwise at the time of purchase or unless the return is due to an error on our part (e.g. wrong or defective item received).

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 days.

Please note that depending on your card issuer or payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us at info.livepuro@gmail.com as soon as possible with photos of the issue. We will arrange a replacement or refund at no additional cost to you.

Exchanges

We do not currently offer direct exchanges. If you'd like a different product, please return your original item for a refund and place a new order.

Non-Returnable Items

  • Sealed hygiene-sensitive products with a broken seal
  • Products marked as final sale, if applicable

Questions

For any questions about returns, contact:
info.livepuro@gmail.com