Shipping Policy
Effective date: August 6, 2026
At Livepuro, we want your order to reach you smoothly and reliably. This Shipping Policy explains how we handle shipping, delivery times, and related costs.
Shipping Destinations
We currently ship to the following countries:
Netherlands, Belgium, Spain, Italy, United States, United Kingdom, Romania, Belarus, and Hungary.
If your country is not listed, please contact us at info.livepuro@gmail.com — we may be able to arrange shipping on request.
Shipping Costs
Shipping is included in the product price. There are no separate shipping fees charged at checkout, unless explicitly stated otherwise on a specific product or promotional page.
Delivery Times
Orders are processed and shipped within [number] business days of purchase. Estimated delivery times after shipment vary by destination:
| Region | Estimated delivery time after dispatch |
|---|---|
| Netherlands & Belgium | [X–X business days] |
| Rest of EU (Spain, Italy, Romania, Hungary) | [X–X business days] |
| United Kingdom | [X–X business days] |
| United States | [X–X business days] |
| Belarus | [X–X business days] |
These are estimates, not guarantees. Delivery times may be affected by customs processing, local carrier delays, or circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.
Customs, Duties, and Import Taxes
For orders shipped outside the European Union (including the United States, the United Kingdom, and Belarus), your order may be subject to import duties, customs fees, or local taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price. Livepuro has no control over these charges and cannot predict their amount, as customs policies vary by country.
Incorrect Address
Please ensure your shipping address is correct at checkout. Livepuro is not responsible for orders delayed or lost due to an incorrectly provided address. If you notice an error shortly after placing your order, contact us immediately at info.livepuro@gmail.com and we will try to correct it before the order ships.
Lost or Damaged Packages
If your package arrives damaged, or if it appears to be lost in transit, please contact us at info.livepuro@gmail.com within a reasonable time so we can investigate and find a solution.
Questions
For any shipping-related questions, reach out to:
info.livepuro@gmail.com